Frequently Asked Questions
Find answers to common questions about Whiz Coach — currently featuring Singapore PSLE, SAT, and Singapore A Level exam preparation.
Getting Started
What are the application features?
- My Learning — Personalized mastery tracking + AI coaching in one place
- Courses — Create and join courses (Premium)
- Questions — Browse and practice the question bank
- Games — Play solo or with friends (multiplayer quizzes)
- Flashcards — Spaced repetition memorization
- AI Coach Chat — Chat with AI for explanations, goals, and quiz requests
Who is whiz.coach for?
Students preparing for exams and teachers looking for a fun, collaborative way to help students prepare.
What exams does whiz.coach support?
Currently featuring Singapore PSLE (Maths, Science, Social Studies), with more syllabi coming soon.
How do I sign in?
Go to whiz.coach and sign in with Google or email and password. Both methods are available.
What should I expect when I start using whiz.coach?
whiz.coach learns how you learn. From the moment you answer your first question, the system is building a picture of your strengths and gaps. Here's what to expect:
- Just start practicing — Pick a subject and answer questions any way you like (browse, Quick Play, games, flashcards). There's nothing to configure upfront.
- Your profile builds automatically — After a few sessions, you'll start seeing per-topic scores, trends, and gap indicators appear in My Learning.
- You'll be prompted at the right moment — After 15+ questions in a subject, a short assessment is offered (not forced). This sets your personalized difficulty level.
- AI Coach adapts from there — Once your level is set, AI Coach generates quizzes targeting your weak areas at the right difficulty. It adjusts as you improve.
- Notifications keep you on track — You'll receive alerts about knowledge gaps, reminders for topics you haven't practiced recently, and a weekly progress summary. Limited to 3 per day so they stay helpful, not noisy.
You don't need to set up everything at once. The system meets you where you are and introduces features as they become relevant.
Where is everything in the app drawer?
PRACTICE: Questions, Flashcards, Games
LEARNING: My Learning, Courses, My Quizzes, Premium
SETTINGS: Settings
Admin-only items (visible if your account has admin access):
- Syllabi — manage syllabi and subjects
- Users — manage user roles
- Questions — download/upload question backups
- Analytics — platform usage analytics
Practice & Questions
How can I practice questions?
Go to the Practice page, pick syllabus and subject from dropdowns, optionally filter by question type/topic, then click 'Next'. Practice is free and unlimited for everyone.
How do I see the answer to a question?
Use the eye icon below the question to view the correct answer and explanation.
How can I generate more questions?
Question generation is a Premium feature (1 generation per week). Go to the Syllabi page → pick a subject → click 'Generate Questions'. Free users cannot generate questions.
What is Quick Play?
Tap the game controller FAB on the Questions page, choose difficulty and question count (5-20), then 'Start Game'. Plays as a solo game. If the syllabus has a topic hierarchy, you can also select specific topics to focus on (recommended topics are pre-selected with a star icon).
Does Quick Play contribute to my learning profile?
Yes. Every question answered in Quick Play (and all other modes — multiplayer, AI Coach quizzes) is analyzed by the practice profiler to build your per-topic scores, detect gaps, and recommend appropriate difficulty.
What happens automatically vs what do I need to do myself?
Automatic (no action needed):
- Practice profile tracking — every answer updates your per-topic scores
- Gap and weak area detection — flagged when score drops below thresholds
- Trend tracking — the system knows if you're improving, stable, or declining on each topic
- Auto-difficulty adjustment — AI Coach promotes/demotes your level based on rolling performance
- Mastery track creation — My Learning subject cards appear automatically after your first practice session
- Star and streak tracking — every correct answer earns stars; streaks track daily practice consistency
- Badge awards — achievement badges earned automatically when milestones are reached
- Notifications — gap alerts, badge earned, weekly digest, level-up suggestions
Requires your action:
- Taking the assessment — prompted at the right time, but you decide when
- Adding a subject to My Learning — tap the + button or follow the prompt after sign-in
- Practicing gap topics — notifications link directly to the right topic, but you need to tap and practice
- Dismissing prompts — assessment prompts respect your "not now" and back off
Games
How can I start a Game?
App drawer → 'Games' under PRACTICE → click a Quiz to start.
How can I join a Game someone else started?
Scan QR code, click on link, or go to 'Games' from app drawer and click "join". You can join at any time, even while the game is in progress — you'll start from the current question and missed questions don't count against you.
What do I see after a game ends?
After every game completion, a "Performance by Topic" card shows per-topic breakdown for that game. If you are eligible for an assessment, an assessment prompt card appears below the topic breakdown.
How does multiplayer scoring work?
Answers and explanations are only revealed after the question ends (timer expires, all players answer, or host advances). Only the host can advance to the next question.
What are lifelines?
Three power-ups available during gameplay, auto-allocated based on quiz length (1 per 5 questions):
- 50/50 — Removes 2 incorrect options from an MCQ with exactly 4 choices.
- Copy — Copy another player's submitted answer. Multiplayer only (hidden in solo games).
- Time Warp — Adds extra time (half the original question time) for ALL players in the game.
Are there limits on hosting games?
Free users can host up to 2 multiplayer games (lifetime). Solo Quick Play games are unlimited for everyone. Premium users have unlimited game hosting.
My Learning
What is My Learning?
My Learning is your unified learning hub — it combines mastery tracking and AI coaching in one place. Every subject you practice appears here automatically, showing your skill level, topic scores, knowledge gaps, streaks, stars, and personalized next steps.
Access it at: App drawer → 'My Learning' (under LEARNING).
How do I add a subject to My Learning?
After signing in, tap the + button on the My Learning screen and select your syllabus and subject. A subject card also appears automatically after your first practice session in any subject.
What does a subject card show?
Each subject card shows:
- Skill level badge (Beginner → Developing → Proficient → Advanced → Expert)
- Subject score and total questions answered
- Focus area count (topics that need attention)
- Total stars earned
- Quick action buttons: Practice, Details, Assess (when eligible)
What do the skill levels mean?
Your skill level is derived from your subject score (the average of your topic scores).
Level — Subject Score — What It Means
Beginner — < 10 — Just getting started
Developing — 10–24 — Building foundations
Proficient — 25–44 — Solid understanding
Advanced — 45+ — Strong mastery
Expert — Assessment-validated — Exam ready
Topic scores increase when you answer correctly (more for harder questions) and never decrease.
What is a Mastery Track?
A mastery track is automatically created for every subject you practice. It records your skill level, topic scores, gaps, and progress over time. You progress through 5 levels based on how well you do, not how much time you spend.
AI Coach
How do I talk to AI Coach?
Tap the chat icon in the top bar. To discuss a specific question, tap the chat icon on the question card.
What is AI Coach and what can it do?
An always-available AI tutor integrated into My Learning. It generates personalized quizzes based on your skill level, adjusts difficulty automatically, detects knowledge gaps, and focuses on weak areas. You can also ask it to search questions, start games, view progress, get flashcard stats, check subscription status, submit feedback, and explain any question.
Can I take an assessment to determine my level?
Yes. From the Learning Detail screen, tap 'Assess Level'. After answering 15+ questions in a subject, you'll be prompted to take an assessment.
How does gap detection work?
A topic is flagged as a "focus area" when its score is below 30. You'll receive a notification with a direct link to practice that topic. When your score crosses above 30, the focus area is resolved and you earn a "Gap Crusher" badge.
Will AI Coach notify me about my progress?
Yes. AI Coach sends proactive notifications for:
- Knowledge gaps detected (topics with low scores)
- Assessment readiness (15+ questions in a subject, no assessment taken)
- Level-up suggestions (consistently scoring well — ready for harder content)
- Weekly progress digest — Every Sunday, a summary of subjects practiced, topics improved, and areas to focus on
All notifications are limited to 3 per day with cooldown periods. Manage in Settings.
Courses
What are Courses?
Courses are structured learning groups. Premium subscribers can create courses around any syllabus, add co-coaches and learners, create schedules with modules, and track progress. Free users cannot create or join courses.
Who can create a course?
Premium subscribers can create courses. Each course has a syllabus, optional schedule, and members.
Who can join a course?
Premium subscribers only. Join via a 6-character code shared by the course coach, or by being added directly by the coach. Free users see a paywall when attempting to create or join a course.
Can I add co-coaches?
Yes. Go to your course detail → Coaches tab → select a user to add. Co-coaches must also be Premium subscribers. All coaches on a course have equal permissions.
How do I add learners to my course?
Course detail → Members tab → 'Add Members'. Enter email addresses (up to 50 at a time). Members must be Premium subscribers. Non-Premium users will be rejected with a message.
Can I use a course just for myself?
Yes. A course with zero members is naturally private to you as the creator. You can use it as a personal study plan with a schedule, modules, and videos — and invite others later if you want.
Flashcards
How do Flashcards work?
Leitner spaced repetition with 5 boxes. Correct answers move the card to the next box; incorrect answers send it back to Box 1. You spend more time on difficult cards.
How do I study with Flashcards?
Sidebar → 'Flashcards' → select syllabus/subject → optionally filter by topic → review due cards → mark correct/incorrect. Flashcard decks are available from existing content. New flashcard generation is managed by platform administrators.
Stars, Streaks & Badges
How do I earn stars?
Every correct answer in any game earns stars based on question difficulty (1 for easy, up to 8 for hardcore). Stars are cumulative and never decrease.
How do streaks work?
Your practice streak counts consecutive days you've practiced. Miss a day and it resets. Your longest streak ever is recorded separately.
What badges can I earn?
Badges are awarded automatically: Topic Star (reach Proficient in a topic), Gap Crusher (resolve a focus area), Week Warrior (7-day streak), and more. Badges appear on the Learning Detail page.
Pricing & Account
What is the difference between free and premium features?
Free: Unlimited practice questions, flashcard review, join multiplayer games (up to 2 hosted), 10 AI chat messages/day.
Premium (S$40/month): Unlimited AI chat, unlimited game hosting, create and join courses, 1 question generation per week, up to 3 daily AI Coach quizzes.
Content generation (syllabi, flashcard decks) is managed by platform administrators.
How do I subscribe to Premium?
Go to the Premium page (sidebar → 'Premium') and click 'Upgrade to Premium'. Payment is processed via Stripe. You can cancel anytime from the Premium page.
Can I cancel anytime?
Yes. Click 'Manage Subscription' on the Premium page. You keep Premium access until the end of your billing period.
Feedback
How do I give feedback or talk to a person?
- Question feedback: thumb-up/thumb-down icon below the question
- App feedback: talk to AI Coach
- For matters beyond AI Coach (features, bugs): email rishit@whiz.coach